Terms And Conditions - Nz

  • We recommend that you use either Mozilla Firefox or Google Chrome to access our website.

  • To view our wholesale prices and do orders online you must first register on the website. Once you have been approved, you can log on with your username and password. This website is for wholesale use only and for the use of registered customers of LaVida.

  • GST is included in the invoice, but all prices on our website are shown excluding GST.

  • We have weekly/fortnightly shipments to New Zealand. Cut-off time for orders are Thursday AM of each week. Processing times will vary throughout the year. During busy periods (around the time of Trade Fairs - February and August) processing can take 8-12 business days depending if the stock is available. In other times it can take 5-8 business days. We always endeavor to keep processing times to a minimum.If for any reason you cancel your order and the goods require to be unpacked there is a flat fee of $40 or 10% of total order value charged for unpacking, whichever is greater.

  • The minimum order value is $600.00 excluding GST and freight.

  • The minimum freight on a standard order is $120.00. Freight is calculated and charged on the size, weight and destination of the order.

  • Some fragile items can only be delivered as part of a pallet-sized order. They are marked with a hashtag in the title. If you wish to order those products you will need to make sure your full order is large enough to be freighted by a pallet. Extra charges may apply.

  • As of 1st March, 2019 the Australian Government introduced security screening of all international exports, this includes LaVida Trading's New Zealand weekly orders which incurs a fee per order. To cover this new charge LaVida is implementing as of 1st June, 2019 a $10.00 per order charge which will cover part of this cost. This charge will appear on your invoice as a Security Screening charge.

  • Payments can be made by direct deposit into our NZ ANZ Bank account.

  • No, your order is dispatch from Australia

  • Any visible damages or shortages should be marked immediately on the delivery note and advised to us by emailing leeanne@lavida.com.au .

    Email must include invoice number, item code, reason for claim, and photos (where applicable). Notice of claims or credits must be made within 7 business days.

    LaVida requests, when dealing with faulty/ damaged or incorrect items, customers must be willing to accept a partial discount to keep any item that is still in saleable condition, due to excessive freight costs in returning goods to Australia.

    If the above condition is not acceptable, we kindly ask you to reconsider placing an order.

    LaVida accepts no responsibility for goods further shipped on by you to your customers or moved to storage.

    CLEARANCE ITEMS ARE SOLD AS IS. Credits will not be raised unless they are significantly damaged i.e. broken in transit. Click here for our Credit Claim form.

    LaVida reserves the right to offer a replacement or repair option before issuing a refund.

    Any items authorised for disposal, are to be disposed at the responsibility of the customer.

    Credits will be applied to your next order. Credit notes are valid for 12 months from date of issue.

  • Yes we can put the credit back into your account if requested.

  • Our website is updated daily. If the goods are on back order the date they are due is listed below the item. You can place orders in anticipation of the goods arriving.

  • Due to popularity or supplier interruption, some items may be unavailable or out of stock. We endeavor to keep the website up to date, however some stock may be previously committed. If you are after a specific item, please call the office on +612 4340 0411 to confirm the stock before proceeding with the order.

  • LaVida Trading reserves the right to change our product minimums in accordance to the packaging when the product arrives.

  • Images taken of our products are displayed as accurate as possible on our website. Please note that what you receive may slightly vary to what is displayed on your monitor.

  • Our main courier is CT Freight, and depending on location they may use a third party courier.

  • No we do not, we only ship the goods directly to you. Charges may apply for re-delivery if you provide us with an incorrect delivery address.

  • Any change in ownership or address details must be notified within 7 days.

  • At present there are no agents in NZ.

  • All new customers are automatically proforma customers. Generally you are able to apply for account once you have paid and received three orders within a twelve (12) month period. You will need to fill out an account credit application and return for processing. Please note that all our accounts are strictly 30 days unless arranged and approved by the accounts department.

  • We currently ship to Australia and New Zealand.

  • We do not supply directly to the public, registered wholesalers only.

  • All terms and conditions including prices are subject to change without prior notice.


refresh your space with our range of mix and match luxury cushions

Blog News and latest releases

Planters With Stands

Fake Plants

Arch Mirrors